Can the bot answer ingredient and routine questions safely?

Yes. We ingest your official product pages, ingredient glossary, and policy notes. Any health-related prompt triggers a non-medical disclaimer and a capture form so your licensed team can respond.

How do you manage shade matching and product bundles?

We pair a guided decision tree with historical order data. Customers can compare shades, finish, and undertone with visual cues. Qualified shoppers can leave their email for 1:1 support.

Where do conversations and leads live?

Leads sync instantly to HubSpot under the beauty_lead tag with the original UTM parameters. Chat transcripts are stored in ReplyChatAi for 90 days and can be piped to Slack or your CX platform.

Is the bot compliant with FDA and FTC cosmetic guidelines?

We avoid any medical claims, surface the correct disclaimers, and let you pre-approve escalation macros. Our audit log shows every response variation for compliance reviews.

Beauty & Cosmetics Bot

Automate ingredient questions. Capture every shade-match lead.

ReplyChatAi keeps indie beauty CX on-brand: it handles product education, replenishment nudges, returns, and routine guidance while escalating anything clinical to your experts.

Shade matching flowsIngredient cross-checkReturn deflectionGA4 + HubSpot events

See it in action Explore the playbook

Published by Indie Commerce Hub · A ReplyChatAi resource from Orion Apex Capital.

See the core flows

Routine builder: prompts for skin goals, routines, and sensitivity to recommend SKUs with educational snippets.
Shade-match exchange: syncs order history to offer swap links and capture selfies via secure upload.
Launch alerts: captures pre-launch emails tagged beauty_lead for ConvertKit drips.

Live widget available on Shopify, Shopify Plus, and WooCommerce storefronts.

What it handles

Ingredients, allergens, and clean-cert callouts with zero hallucinations.
Automated replenishment nudges tied to purchase cadence and AOV goals.
Returns and exchanges routing with clear policy hand-offs.
Proactive list growth: SMS/email capture when a shopper hesitates.

Signals & escalation

Flags sensitive skin or allergic reactions for human follow-up.
Routes high-AOV prospects to a live stylist or booking page.
Pushes transcripts to Slack with tags like shade_confidence_low.
Weekly digest of unanswered intents to evolve your knowledge base.

Stack & compliance

Native integrations with Shopify Flow, Klaviyo, and Postscript.
GDPR/CCPA ready with automatic transcript retention policies.
Disclaims non-medical advice and collects consent before escalations.
Lighthouse-optimized widget keeps LCP under 2.3s.

Case snapshot — Radiant Rituals

After launching ReplyChatAi, Radiant Rituals (a 7-person clean beauty team) reduced shade-match tickets by 43% and captured 312 net-new leads tagged beauty_lead in 60 days. The bot resolved 71% of ingredient prompts without human escalation and generated 18 pre-order deposits for a serum launch.

71%

Self-service rate

312

CRM-ready leads

-36%

Refund-related tickets

Shared with permission. Results vary by catalog size and CX volume.

Plans tuned for indie beauty teams

Launch

$349/mo · includes 2 product lines, 1 integration, and weekly KPI emails.

Scale

$549/mo · adds 3 shade-match journeys, Klaviyo sync, and onsite experiments.

Regulated

Custom · includes compliance audit support and multilingual coverage.

All plans include Orion Intelligence Agency support, quarterly policy reviews, and analytics instrumentation in GA4 & Plausible.

FAQ

Can the bot answer ingredient and routine questions safely?: Yes. We ingest your official product pages, ingredient glossary, and policy notes. Any health-related prompt triggers a non-medical disclaimer and a capture form so your licensed team can respond.
How do you manage shade matching and product bundles?: We pair a guided decision tree with historical order data. Customers can compare shades, finish, and undertone with visual cues. Qualified shoppers can leave their email for 1:1 support.
Where do conversations and leads live?: Leads sync instantly to HubSpot under the beauty_lead tag with the original UTM parameters. Chat transcripts are stored in ReplyChatAi for 90 days and can be piped to Slack or your CX platform.
Is the bot compliant with FDA and FTC cosmetic guidelines?: We avoid any medical claims, surface the correct disclaimers, and let you pre-approve escalation macros. Our audit log shows every response variation for compliance reviews.

See ReplyChatAi in your store data

Plug in GA4 + HubSpot, import your policies, and we’ll return a working widget and Loom within 5 business days.

Get the launch checklist Site speed booster pack

Ship your next revenue lift in under 30 days.

The audit maps conversion gaps, surfaces automation-ready intents, and logs CRM-ready events. Bundle it with the launch checklist for a done-for-you sprint brief.