Instant Replies, Qualified Bookings: A Lightweight Playbook
Why instant matters
Visitors decide quickly. Shortening time-to-answer reduces drop-off and increases intent.
A lightweight setup
- Answer top questions with a short knowledge file.
- Qualify on 2–3 signals (timing, budget, use case).
- Offer times directly—book while motivation is high.
Guardrails
- First reply under 2 sentences.
- Times before long explanations.
- Log
seen → replied → booked.
What to measure
FRT, % chats offering times, booked per 100 sessions.
Want to see a 10-second example? → /demo
Want a quick demo? Book 30 minutes.