Pet Supplies Bot
Calm urgent pet parents. Capture more subscription upgrades.
ReplyChatAi gives indie pet brands a 24/7 teammate that handles allergy disclosures, sizing, reorder prompts, and emergency deflection while keeping the tone caring and concise.
Non-medical resource. Escalations go to your licensed team.
Critical flows on autopilot
- Emergency deflection: identifies medical language, displays vet-on-call info, and notifies your CX lead instantly.
- Sizing wizard: uses harness measurements and breed data to suggest fits and add cart links.
- Subscription tune-ups: lets subscribers swap flavors or adjust cadence with zero agent touch.
Supports Shopify, Recharge, Skio, and Bold Subscriptions.
What it handles
- Allergy, diet, and ingredient questions sourced from your verified KB.
- Real-time order status and delivery ETAs via Shopify + carrier lookups.
- Bundle builders that increase AOV with complementary treats and toys.
- Lead capture prompts for new pet parents with automated onboarding sequences.
Signals & escalation
- Escalates distress keywords to a human with full chat transcript.
- Tags conversations for allergy-risk, sizing-uncertain, or subscription-save.
- Weekly CSV summary: leads, deflections, and top intents for roadmap planning.
- Pipes VIP leads into ConvertKit and HubSpot sequences with source UTMs intact.
Stack & compliance
- Works with Loop Returns, Returnly, and Happy Returns.
- CCPA/GDPR compliant with audit logs and configurable retention.
- Voice and tone guardrails align with your brand glossary.
- Performance tuned to keep LCP under 2.2s even on mobile.
Case snapshot — Pawprint Pantry
Pawprint Pantry used ReplyChatAi to cut weekend emergencies by 52% and added 186 subscription upgrades in the first quarter. Allergy concern tickets dropped by 39% while the bot logged every high-intent shopper as pet_lead in HubSpot.
52%
Emergency deflection
186
Subscription upgrades
39%
Fewer allergy tickets
Shared with permission. Always consult your veterinarian for medical care.
Plans tuned for pet commerce
Starter
$329/mo · emergency deflection scripts and 1 subscription workflow.
Growth
$499/mo · adds allergy library sync, SMS escalation, and 3 bundles.
Enterprise
Custom · multi-store routing, multilingual coverage, and QA automation.
Every plan includes Orion Intelligence Agency setup, compliance review, and shared reporting inside GA4 and Plausible.
FAQ
- Can the bot answer medical or emergency questions?
- We never provide medical advice. Emergency prompts trigger a calming deferral, display regional hotline info, and collect contact details if the shopper wants a follow-up from your team.
- How do you support sizing and subscription adjustments?
- ReplyChatAi uses your sizing charts and historical order data to recommend fits. Subscribers can update frequency, swap flavors, or pause plans without opening a ticket.
- Does it integrate with our help desk and SMS tools?
- Yes. We connect to Gorgias, Zendesk, Attentive, and Postscript. Each captured lead routes to HubSpot with the pet_lead tag and original UTM data.
- How fast can we launch?
- Most pet brands go live in 10 business days. We start with a zero-hallucination knowledge base, import your policies, and run supervised training across the top 25 intents.
Keep pet parents confident
Pair this bot with our Ultimate Store Launch Checklist and Site Speed Booster Pack to keep the full journey smooth.
Ship your next revenue lift in under 30 days.
The audit maps conversion gaps, surfaces automation-ready intents, and logs CRM-ready events. Bundle it with the launch checklist for a done-for-you sprint brief.